Leigh's Therapies - Customer Services 

Our Terms and Conditions  2019

Privacy Policy
We are committed to protecting your personal details. Only authorised employees will use any information collected from individual customers as required for order processing or managing treatment records. All customer records are considered confidential and will not be passed to third parties, other than if legally required to by the appropriate authorities.

Payment Methods
Payment is accepted on line through our website or by speaking to one of our team who will be happy to process card transactions over the telephone.  All major credit /debit cards are accepted in our Salon. Any charges incurred by 'returned / rejected' payments will be passed onto the customer.  We do not accept Cheques.  
Booking Procedures
Bookings can be taken by phone, email and through our website online booking facility.
We recommend you book in advance to ensure availability.  

Please note that as a courtesy to all clients a prompt appointment schedule is adhered to. Late appointments may not be honoured.  If you are running late a curtesy call would be appreciated and we can then advise you whether we can continue with your treatment.
Appointment Cancellation Policy
We require a minimum of 24 hours notice if you wish to cancel your appointment with us.  We accept cancellations by phone, email and online.   If a cancellation is made less than 24 hours in advance we  reserve the right to charge for lost time if we are unable to fill your appointment when given less than 24 hours notice.  
Cancellation Charges 
24 Hours or more Notice - Zero charge 
Less than 24 Hours Notice - 50% of the Cost of your booking
Not attending your booking nor contacting us regarding being unable to attend  - Full Cost of Your Booking 
Age Restriction
We only treat clients 16 years and over.  We may from time to time allow younger clients however full written parental permission and attendance will be required.
Child Policy
We love Children, however it is not possible, or safe, for us to accommodate children in the Salon.  We feel it is better if you leave toddles and babies with a carer.  This gives you a chance to attend your appointment and relax and enjoy your treatment.   No children under the age of 12 will be permitted to the Salon.  If you attend an appointment with a child under the age of 12 your appointment may not be carried out and you will be charged for loss of appointment time.  
Vouchers / Inclusive Treatments 

Any gift vouchers to be used for or against treatments will need to be printed off and brought with you to your appointment.

Gift Vouchers
Gift Vouchers are available on email or hard copy through the post.  There is no postal charge for Gift Vouchers unless Next Day Delivery is requested.  Unless otherwise stated all gift vouchers are only valid for a period of 6 months from the date of issue.  Gift vouchers cannot be extended or exchanged for cash.

Please note it is illegal to smoke anywhere in the Salon.

Mobile Phones
To preserve the relaxing environment at Leigh's Therapies  we respectfully request all clients switch off their mobile phones.
Price Alteration
We reserve the right to alter our prices from time to time without prior notice.
Treatment Times
All treatment times quoted include changing and allows time for any consultations required and completion of forms.